This Privacy Policy explains how OnCall Mobile Mechanic collects, uses, and shares information when you visit this website, request an appointment, call us, or receive services.
1. Information we collect
We may collect your name, telephone number, email address, service location, preferred appointment time, vehicle year, make and model, vehicle symptoms, parts information, communications, and service history. We also collect information you choose to provide during calls, messages, or in-person service.
2. Website and advertising data
This site uses Google Ads measurement technology. Google and its partners may use cookies or similar technologies to collect device, browser, interaction, referral, and conversion information. This helps us understand whether advertising leads to calls or appointment requests. Google may process this information under its own privacy policies and settings.
3. How we use information
We use information to respond to inquiries, evaluate vehicle concerns, schedule and provide service, source parts, prepare estimates and records, communicate service updates, process payments, improve our operations, measure advertising performance, prevent fraud or misuse, and comply with legal obligations.
4. How information is shared
We may share information with service providers that support website hosting, form processing, communications, analytics, advertising, payment processing, parts sourcing, and business operations. We may also disclose information when required by law, to protect safety or rights, in connection with a business transfer, or with your direction or consent. We do not sell personal information for money.
5. Netlify Forms
Appointment requests submitted through this website are processed and stored using Netlify Forms. Netlify may process submission data, technical information, and spam-detection signals to provide and secure the form service.
6. Cookies and choices
You can manage or block cookies through your browser settings. You may also use Google’s advertising and privacy controls to manage personalized advertising. Blocking cookies may affect certain website measurement features but will not prevent you from calling us.
7. Data retention and security
We retain information for as long as reasonably necessary for scheduling, service records, customer support, legal compliance, dispute resolution, and legitimate business purposes. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.
8. Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to particular uses. We may need to verify your identity before completing a request, and legal exceptions may apply.
9. Children’s privacy
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Policy updates
We may update this policy as our practices or legal obligations change. The effective date at the top shows when the latest version took effect.
11. Contact
To ask a privacy question or submit a request, call OnCall Mobile Mechanic at (678) 438-7045.